Warranty Information

Warranty Information

HDVideoDepot stands behind the products we sell and provides warranty assistance based on the product brand, model, condition, and applicable warranty terms. Please retain your order confirmation or other proof of purchase, as it may be required for warranty service.

The warranty terms shown on the individual product listing and the applicable manufacturer warranty policy take precedence if they differ from the general information below.

BlackVue Warranty Coverage

For eligible BlackVue products purchased on or after January 1, 2024, the standard manufacturer warranty periods are generally as follows:

• BlackVue Dash Cams and Add-On Cameras: 2-Year Manufacturer Warranty
• Eligible BlackVue Accessories: 2-Year Manufacturer Warranty for products such as mounts and cables
• BlackVue Batteries and Battery Accessories: 1-Year Manufacturer Warranty
• BlackVue microSD Cards: 1-Year Manufacturer Warranty
• Consumables and Tools: Adhesive tapes, cable clips, card readers, pry tools, SIM ejector tools, and similar consumable items or tools are generally not covered

BlackVue Warranty Service Options

Customers may choose one of the following warranty service options for an eligible BlackVue product:

1. Contact BlackVue Directly: You may submit a warranty or RMA request directly to BlackVue and follow BlackVue's instructions for evaluation, shipping, repair, or replacement.
2. Request Assistance Through HDVideoDepot: HDVideoDepot can assist with submitting the warranty request to BlackVue on your behalf and help coordinate the applicable RMA process.

BlackVue determines warranty eligibility and the available remedy after evaluating the product and claim. Repair, replacement, or other service is not guaranteed until the warranty claim has been reviewed and approved.

Digital Door Lock Warranty

Digital door locks sold by HDVideoDepot include a 1-Year Limited Warranty from the purchase date unless a different warranty period is stated on the individual product listing.

Coverage generally applies to eligible defects in materials or workmanship under normal use. Installation-related damage, incorrect wiring, physical damage, misuse, unauthorized modification, and normal wear are not covered.

CCTV and Security Product Warranty

CCTV cameras, DVRs, NVRs, security systems, monitors, and related security products sold by HDVideoDepot include a 1-Year Limited Warranty from the purchase date unless a different warranty period is stated on the individual product listing.

Warranty eligibility is subject to product inspection and does not cover damage caused by improper installation, incompatible power supplies, incorrect voltage, liquid exposure, impact, misuse, unauthorized repair, or modification.

New and Open Box Products

HDVideoDepot New products are sold in new condition and are covered according to the warranty terms stated on the individual product listing.

HDVideoDepot Open Box products are unused and uninstalled products in new or like-new condition. An item may be classified as Open Box because the packaging was opened for inspection, product photography, display, order verification, or a customer return that did not involve installation or use. Some products may have been briefly powered on for inspection or functionality verification.

Qualifying Open Box products receive the warranty coverage stated on the individual product listing. Open Box status alone does not reduce the stated warranty period unless the listing specifically says otherwise.

Refurbished and Used Product Warranty

Refurbished and Used products sold by HDVideoDepot include a 90-Day HDVideoDepot Limited Warranty from the purchase date unless a different warranty period is stated on the individual product listing.

During the 90-day warranty period, HDVideoDepot will evaluate an eligible reported defect and, at our discretion, repair the product or replace it with the same or a reasonably comparable product.

Replacement availability depends on current inventory. If an identical replacement is unavailable, HDVideoDepot may provide a reasonably comparable replacement or another appropriate remedy after evaluating the claim. Warranty service does not cover cosmetic condition already disclosed in the listing or damage caused after delivery.

Other Accessories

Warranty coverage for cables, power supplies, memory cards, mounting accessories, riding apparel, and other accessories varies by manufacturer and product. Please refer to the individual product listing or contact HDVideoDepot for confirmation.

How to Request Warranty Assistance

1. Contact HDVideoDepot: Email sales@hdvideodepot.com with your order number, product model, serial number when available, and a detailed description of the issue.
2. Provide Supporting Information: We may request photos, videos, error messages, troubleshooting results, proof of purchase, or other information needed to evaluate the claim.
3. Wait for Return Instructions: Do not ship a product back until you receive return or RMA instructions. Unauthorized returns may delay processing.
4. Product Evaluation: The product and claim may need to be inspected before warranty eligibility and the available remedy can be determined.
5. Repair or Replacement: If approved, the product may be repaired, replaced, or handled through the applicable manufacturer warranty process.

Common Warranty Exclusions

Unless otherwise stated by the applicable manufacturer or product listing, warranty coverage does not include:

• Improper installation, wiring, voltage, polarity, or power supply
• Accidents, impact, liquid damage, fire, abuse, misuse, or neglect
• Unauthorized repairs, modifications, disassembly, or altered serial numbers
• Normal wear and tear
• Cosmetic condition previously disclosed in an Open Box, Refurbished, or Used listing
• Lost, stolen, or missing products or components
• Consumable items unless specifically covered
• Damage caused during customer-arranged shipping due to inadequate packaging
• Products without valid proof of purchase when proof is required