Warranty

Please refer to your product’s manual for warranty information. As a general rule, BlackVue dashcams and add-on products (Power Magic Pro, Power Magic Battery Pack, etc.) have a one-year warranty period. Memory cards are covered by a 6-months warranty, and consumables such as tapes, cable clips, etc. are not covered by the warranty. However, if the malfunction is due to user’s negligence, repair cost may be charged even within the warranty period. A receipt or any proof of purchase is required to determine the product's warranty period. You must possess your purchase receipt or other proof of purchase to receive warranty service.

 

Door locks come with a comprehensive one-year warranty that covers both parts and labor. In the second year, only parts are covered, with customers responsible for labor and transportation fees. Warranty service requires a purchase receipt or other valid proof of purchase.

 

Surveillance products come with a comprehensive one-year warranty covering both parts and labor. In the second year, only parts are covered, while customers are responsible for labor and transportation fees. A purchase receipt or other valid proof of purchase is required to receive warranty service.

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