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Refunds / Exchanges Policy


We are always trying our best to provide the dash cams, digital door locks and security cameras to our loyal customers. However, if you are unsatisfied with your purchase, we will provide a hassle-free return or exchange within one month of your purchase date. Please contact our customer service so that we can provide possible alternative solutions and further instructions to your return/exchange



Returns/ Exchanges process


Please send an email to our customer support at sales@hdvideodepot.com for a return authorization. Items returned late, opened, used, damaged or missing parts will be subject up to a 30% restocking fee and any shipping that was charged is not refundable.

Defective items must be reported to us within 7 days of receipt. We will provide a return label for such items for refund or replacement. If the return reason is inaccurate then it will be subject to a restocking fee as well.

After the return request has been authorized you will receive a RMA#. Please reference that RMA# when returning your item to the address below. Once your return has been received, we will usually process and refund your request within 1-3 business days. Depending on your bank, you will see a return credit on your statement within 5-7 business days once the refund has been issued.

As for an exchange, please allow 1-2 business days after receipt for us to ship your replacement item. Shipping time will vary anywhere from 1-5 business days depending on your location. If you have any questions during this process, please contact us at sales@hdvideodepot.com or call us at (855)432-2886.


HDVideoDepot.com Address:


10811 Shoemaker Ave. Santa Fe Springs CA 90670 Bussiness Hours: 8:30 AM – 5:30 PM(Monday – Friday)


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